CLIENT PORTAL

CLIENT PORTAL

FREQUENTLY ASKED QUESTIONS

What is your mailing address?

12461 Veterans Memorial Highway, Suite 682, Douglasville, GA 30134

What is your fax number?

Fax number: 404-885-8752

How do I check my account balance?

To check account balances you may call our office or contact us via email at [email protected]

How do I reach my account manager?

You may contact our office directly at 404-885-8789

Can I review and discuss my budget with my Account Manager?

Yes, you may schedule an appointment or conference call with one of your assigned Account Manager.

How do I request additional funds?

Please call the office to request additional funds at least 3-4 days prior to when the funds are needed.

When do I need to provide receipts?

Please fax receipts for large purchases to our office after items are purchased.

How long does it take to void and reissue a lost check?

It will take 3-5 days to void and have a check reissued from our processing facility.

What happens to the balance in a client's account when he or she passes away?

When a client passes away conserved funds in the clients account are returned promptly back to the Social Security Administration.

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